Terms & Conditions

These Terms and Conditions govern your use of Jane's Bark and Ride dog transport service. By booking a session, you agree to be bound by these terms in full.

Jane's Bark and Ride is operated by Nikki, based in Havering, Essex. References to 'we', 'us', or 'our' refer to Jane's Bark and Ride.

All paw parents must sign the appropriate consent forms for veterinary care and key holding.

We reserve the right to cancel any booking made by a person under the age of 18 and issue a full refund.

All bookings must be made and paid for in advance via bank transfer.

A booking is only confirmed once payment has been successfully processed and you have received a confirmation email.

Prices are as listed on our website at the time of booking. We reserve the right to change prices at any time, but changes will not affect confirmed bookings.

Cancellations made more than 48 hours before the scheduled session will receive a full refund.

Cancellations made within 48 hours of the scheduled session are non-refundable, except in exceptional circumstances at our discretion.  We reserve the right to cancel sessions due to adverse weather such as heatwave, storms, snow, or any weather considered dangerous to travel. Or staff sickness, vehicle breakdown or in the event of field unavailability.

If we need to cancel a session for any reason, you will receive a full refund or the option to rebook at no extra charge.

Block booking sessions (5 or 10 sessions) are non-refundable once any session in the block has been used, except where required by law.

By booking, you confirm that your dog is in good health, up to date with vaccinations, and is treated regularly for fleas and worms.

You must inform us of any health conditions, behavioural issues, or special requirements your dog has before their first session.

We reserve the right to refuse or remove a dog from a session if we believe they pose a risk to other dogs, staff, or themselves.

Dogs must be wearing a body harness, not a neck collar to able safe travelling on our bus. We are not responsible for any incidents that occur before collection or after drop-off.

We take every reasonable precaution to ensure the safety and wellbeing of all dogs in our care. However, we cannot be held liable for any illness, injury, or loss that occurs during a session unless caused by our negligence.

You are responsible for ensuring your dog is insured. We strongly recommend that all dogs have appropriate pet insurance.

Our liability to you shall not exceed the total amount paid for the session(s) in question.

We may take photographs or videos of dogs during sessions for use on our website and social media. If you do not wish your dog to be photographed, please let us know in writing before their first session.

We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on our website. Continued use of our services after any changes constitutes your acceptance of the new terms.

If you have any questions about these Terms and Conditions, please get in touch using our contact form.